01Shipping Policy
This page explains how orders from Health Plus Innovation Pvt. Ltd. (“HPI”) are processed, dispatched and delivered.
1.1Order processing
[How an order is confirmed and prepared for dispatch, to be confirmed by HPI]
1.2Dispatch
[Dispatch time after order confirmation, dispatch days and cut-off times, to be confirmed by HPI]
1.3Delivery partners and serviceable areas
[Courier or delivery partners used and the locations HPI delivers to, to be confirmed by HPI]
1.4Prescription medicines
Some products are marked Rx · Prescription on the website. [Prescription requirements before such products are dispatched, to be confirmed by HPI]
02Delivery Timelines
Estimated delivery times, counted from dispatch:
| Delivery area | Estimated delivery time |
|---|---|
| [delivery area] | [to be confirmed by HPI] |
| [delivery area] | [to be confirmed by HPI] |
| [delivery area] | [to be confirmed by HPI] |
[Whether timelines are estimates, and how holidays or remote locations affect them, to be confirmed by HPI]
03Shipping Charges
| Order type | Shipping charge |
|---|---|
| Individual (B2C) orders | [to be confirmed by HPI] |
| Business (B2B) orders | [to be confirmed by HPI] |
| Bulk orders | [to be confirmed by HPI] |
[Any free-shipping threshold, and how and when shipping charges are communicated before an order is confirmed, to be confirmed by HPI]
04Order Tracking
Online order tracking is not yet available on the website.
To get an update on an order:
- Raise a support request with the issue category “Orders & Delivery”.
- Include your order ID if you have one, so our team can find your order quickly.
[Whether a courier tracking number is shared after dispatch, and how, to be confirmed by HPI]
05Delivery Issues
If something goes wrong with a delivery, raise a support request and include your order ID. Our team will review it and get back to you.
5.1Delayed order
Raise a support request with the issue category “Orders & Delivery” and your order ID.
5.2Damaged order
Raise a support request with the issue category “Returns & Order Issues”. Include your order ID and attach clear photos of the product and its packaging.
5.3Incomplete or incorrect order
Raise a support request with the issue category “Returns & Order Issues”. List what is missing or incorrect, with your order ID and photos of what you received.
5.4Wrong delivery address
Contact us as soon as possible through a support request with your order ID and the correct address. [Whether an address can be changed after dispatch, and how misdelivered orders are handled, to be confirmed by HPI]
[Time limit for reporting a delivery issue, to be confirmed by HPI]
Returns, refunds and cancellations are covered by our Refund & Return Policy. Please do not send products back without authorisation from HPI.
06Business and Bulk Orders
HPI supplies business customers — such as retailers, pharmacies, stockists, distributors, hospitals and institutions. Delivery for business and bulk orders is arranged with our team.
6.1Delivery terms for business orders
[Delivery timelines, freight or shipping charges, minimum order quantities and delivery scheduling for business and bulk orders, to be confirmed by HPI]
6.2Start a business enquiry
Tell us what you need and our team will get back to you:
07Need Help?
Our support team can help with orders, deliveries and business enquiries.
Or call us on +91 92669 03156, or email digitalhpi2026@gmail.com.
See also: Refund & Return Policy · Terms and Conditions · Support
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