How Can We Help You Today?
Get assistance with your HPI business account, products, orders, payments, and other platform-related queries.
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Quick Help
What Do You Need Help With?
Choose a topic to see related answers, or send us a request about it.
Account & Registration
Registration, login problems, profile information, and business-account verification queries.
Products & Catalogue
Product information, catalogue access, availability enquiries, and product-related questions.
Orders & Delivery
Guidance about order status, dispatch updates, and delivery-related queries.
Payments & Invoices
Payment-status enquiries, transaction issues, and invoice requests.
Returns & Order Issues
Reporting damaged items or incorrect shipments, and return requests.
Business Account Support
Retailer, stockist, distributor, and institutional business-account queries.
By Business Type
Support for Your Healthcare Business
Find relevant assistance based on your role and business requirements.
Get in Touch
Contact Our Support Team
Choose the way that suits you best.
Call Us
Speak to our team about accounts, products, orders, or business enquiries.
+91 92669 03156
Email Support
Write to us about accounts, products, orders, or business enquiries.
digitalhpi2026@gmail.com
Support Request
Send the details of your query through the form, with an attachment if needed.
Raise a request on this page
Visit Our Office
For business enquiries and in-person assistance.
D-4/1, Okhla Phase 2, New Delhi - 110020
Support Request
Raise a Support Request
Tell us what you need help with. Fields marked * are required.
Our Offices
Visit Our Offices
Find our office locations for business enquiries and in-person assistance.
Office
Health Plus Innovation Pvt. Ltd.
D-4/1, Okhla Phase 2, New Delhi - 110020
FAQ
Frequently Asked Questions
Quick answers about accounts, products, orders, and getting in touch.
- Go to Create Account (/register) and choose “Stockists & Distributors” or “Retailers & Medical Stores”. You'll verify your mobile number, add your business details and upload your licences, then submit the application for review.
- After you submit your application, our team reviews your business details and documents, such as your drug licence and GST certificate. Sign in and open Create Account to see your application status. If anything needs correcting, we'll explain what there. Business account services are enabled only after approval.
- Our price list is still being finalised. Prices marked “Test price” on the website are temporary and are not final. For current pricing, please contact our team.
- Online order tracking is not yet available on the website. For an update on an order, raise a support request with the Issue Category “Orders & Delivery” and include your order ID if you have one.
- Invoices are not yet available to download from the website. To request an invoice, raise a support request with the Issue Category “Payments & Invoices” and include your order details.
- Raise a support request with the Issue Category “Returns & Order Issues”. Include your order ID and attach clear photos of the item and packaging. Our returns policy has not yet been published on the website; our team will review your request.
- Call us on +91 92669 03156, email us at digitalhpi2026@gmail.com, or raise a support request on this page and choose the customer type and issue category that best describe your enquiry.
- Raise a support request with the Issue Category “Products & Catalogue”. Tell us the product name and what looks incorrect, and attach a photo or screenshot if it helps.
Resources
Helpful Resources
Pages that answer common questions about HPI and our products.
HPI Support
We're Here to Support Your Healthcare Business.
Find answers, explore our product catalogue, or contact our team for assistance with the HPI platform.