Refund & Return Policy

This policy explains cancellations, returns and refunds for purchases from Health Plus Innovation Pvt. Ltd. (“HPI”). Different terms apply to:

Online checkout is not yet available on the website; orders are currently arranged with our team. This policy applies to orders placed with HPI however they are arranged.

Please check the product, quantity, strength and pack size before confirming your order. If a product arrives damaged, defective or incorrect, contact us as described in section 5 — those situations are covered by the exceptions in section 10.

B2B orders from verified business customers — such as retailers, pharmacies, stockists, distributors, hospitals and institutions — may be subject to different eligibility conditions and are handled according to HPI's approved business policy.

To ask about cancelling an order, contact us as soon as possible with your order details. Whether an order can be cancelled depends on whether it is a B2C purchase or a B2B order and on its status. [Cancellation rules by order status to be approved by HPI]

If a product arrives damaged, defective or different from what you ordered:

• do not use the product;
• keep the product and its packaging;
• raise a support request with the issue category “Returns & Order Issues”, your order ID and clear photos.

[Time limit for reporting and how such cases are resolved, to be approved by HPI]

1. Submit a support request with your order ID, the product, the reason and supporting photos.
2. Our team reviews the request and tells you whether a return is authorised.
3. Return the product only if HPI authorises it, following the instructions provided.

Products must not be returned without authorisation.

Where a refund is approved, it is processed after HPI confirms the outcome. [Refund method and processing timelines to be approved by HPI — no timeline is promised until then]

For safety and quality reasons, medicines and healthcare products generally cannot be returned once they have left our control, except where this policy or applicable law provides otherwise.

[List of non-returnable product types to be approved by HPI]

The website does not currently take online payments. If an approved refund is paid back through a payment provider, the time it takes to reach you may also depend on that provider. This section will be updated if online payments are introduced.

For cancellations, returns or refund questions:

• Raise a support request (choose “Returns & Order Issues”).
• Email digitalhpi2026@gmail.com.
• Call +91 92669 03156.
• Visit the Support page for other ways to reach us.